Here is a sample of what you can do with a good answering service. This is a sample of a new patient call that came in just before patient hours. Normally they would be scheduled in a specific pre-determined New Patient time slot during the week, in this case, the patient wanted directions so staff will call her.
Date of Lead: 7/27/2021 8:22:33 AM
Service Number: (716) 218-8971
Mailbox Name: William Owens
Caller ID: (716) ———
Questions and Answers:
May I have your phone number please?
Who referred you to our practice?
May I have your address please?
———-., Buffalo, NY 14211
What is your date of birth?
What sex do you identify with?
Have you had any imaging done for this injury?
If Yes: Where did you have the procedure done? (Ex. Hospital name)
Were you working at the time of the accident?
Were you driving for Uber, Lyft or a Taxi Service?
What is the date of the injury and what state did it occur in?
The date of injury was 7/6/2021 and the state is New York.
May I have the name and phone number of your insurance provider? We do NOT accept Medicaid.
Safe Co., 516-479-0620
What is the claim number?
What is the name and phone number of the attorney handling the case?
Date/Time of Scheduled Appointment:
Are you familiar with our office location?
Ms.———was referred by her primary care doctor. She needs to figure out how and when to get to the office. Please verify date and time to schedule an appointment when you call her. She also needs specifics on the location.
This lead is for:
General office- New patient (Vehicle Accident)